Can I cancel my Merlin Annual Passes? All Merlin Annual Passes are non-transferable and non-refundable as per the terms and conditions. Related articles Can I contact you by Live Chat? When do my Merlin Annual Passes start from? I am a Gold Merlin Annual Pass holder, would I need to purchase a full price ticket to visiting during school or public holidays? Do I need to pre-book my visit to an attraction with my Merlin Annual Pass? Can I get a refund/cancel on my 3rd party Merlin Annual Pass purchase?