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  1. Merlin Annual Pass - ANZ
  2. Contacting us
  3. Contacting Us

Articles in this section

  • Can I contact you by Live Chat?
  • How do I contact your Customer Services Team?
  • Can I write to you by post?
  • Are you able to offer charity donations or raffle prizes?
  • I don't seem to be receiving my eNewsletter, what should I do?

Can I contact you by Live Chat?

Yes, we offer live chat (subject to availability) between 9.00am - 5.00pm. Please click here to access Live Chat.

When Live Chat is available you will see an orange link in the bottom right hand corner of the screen. 

If chat is not available, please use our contact us form here.

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Related articles

  • How do I contact your Customer Services Team?
  • How do I collect my Merlin Annual Pass?
  • I have not received my email confirmation after purchasing, what should I do?
  • What's the difference between a Gold Merlin Annual Pass and Platinum Merlin Annual Pass?
  • Can I upgrade my Gold Merlin Annual Pass to a Platinum Merlin Annual Pass?

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Please note that SeaLife Melbourne reserves the right to remove and/or alter figures/experiences for technical, operational, health and safety or other reasons without prior notice.