I have lost my voucher/confirmation email from the 3rd party - can I get a replacement? If you have lost a voucher from one of our partners please contact them directly to discuss this further. Related articles What do I do if I have lost my Merlin Annual Pass, or if it gets stolen? How do I contact your Customer Services Team? I have purchased my Merlin Annual Pass/es through a 3rd party (Red Balloon, Experience Oz etc) how do I collect my pass?