I have lost my voucher/confirmation email from the 3rd party - can I get a replacement? If you have lost a voucher from one of our partners please contact them directly to discuss this further. Related articles What do I do if I have lost my Merlin Annual Pass, or if it gets stolen? How do I contact your Customer Services Team? Can I contact you by Live Chat? How do I collect my Merlin Annual Pass? What is a Corporate Merlin Annual Pass?