When do I need to collect my Pass after I have purchased it? You will need to collect your renewal Pass/es within 7 days of purchase online. Related articles How do I contact your Customer Services Team? What do I need to bring to collect my Merlin Annual Pass Renewals? When do I need to collect my pass after I have purchased it? Do all family members need to be with me when collecting my renewal Passes? Can I change the attraction I am collecting my renewal from?