When do I need to collect my Pass after I have purchased it? You will need to collect your renewal Pass/es within 7 days of purchase online. Related articles How do I collect my Merlin Annual Pass? I am a Gold Merlin Annual Pass holder, would I need to purchase a full price ticket to visiting during school or public holidays? Can I change the attraction I am collecting my renewal from? Do I need to pre-book my visit to an attraction with my Merlin Annual Pass? How do I contact your Customer Services Team?