When do I need to collect my Pass after I have purchased it? You will need to collect your renewal Pass/es within 7 days of purchase online. Related articles What do I need to bring to collect my Merlin Annual Pass Renewals? How do I contact your Customer Services Team? Do all family members need to be with me when collecting my passes? When do my Merlin Annual Pass renewals start from? Can I change the attraction I am collecting from?