When do I need to collect my pass after I have purchased it? For passes purchased online, you have 7 days to collect your pass from the date of purchase. Related articles Do all family members need to be with me when collecting my passes? Can I change the attraction I am collecting from? What do I need to bring to collect my Merlin Annual Pass? How do I contact your Customer Services Team? I have not received my email confirmation after purchasing, what should I do?